Conditions and Frequent questions
Custom and personalized orders
We do not create custom pieces for the moment. However, you can contact us if you have any questions or need to make a modification to your order.
Care instructions
You should store your earrings in a dry place away from any type of moisture. Avoid getting your earrings wet, it is recommended that you remove the jewelry when you go to shower or swim. The material of all our earrings may darken naturally over time, but they will be much more durable if you store them in the cotton bag that comes with your order (Do not keep them in your bathroom!)
Gift wrapping and packaging
Each pair of earrings comes inside a small cotton cloth bag to prevent it from being damaged on the way to it's destination. Inside each package you will find a recyclable cardboard box containing the earrings, a card with our online store details and a thank you note. If you intend for your order to be a present to someone, then please mark during the purchase procedure if you would like to personalize a note to this person and what you would like us to write.
The envelope in which you will receive your order is made of recyclable cardboard. Looking after the environment is a priority in our philosophy, so we make sure to use the most eco-friendly packaging available.
Important Shipping Information
We cannot control shipping times once the package leaves the studio. Once you place the order, we mostly prepare it the same day, however shipping time depends on the post company and could take between a week and a month depending on the country it is being sent to. Keep this in mind when you go to make the order, especially if it is for a gift...
Please check the shipping address before placing your order. We are not responsible for packages lost as a result of this error.
Damaged Item or Lost Package
Once your order has been prepared and sent off, it will be out of our control and everything will depend on the shipping company. If the order has been lost or has arrived in bad condition, please contact us and we will do everything possible to solve the problem. Returns that do not depend on the condition of the package are not permitted.
International Shipping
Our orders are available worldwide, however we cannot be responsible for shipping times. It could take a few days if you live in the US, but the times may be longer for the rest of the world (7-15 days ... a month ...). As this part of the process doesn't depend on us, your patience is appreciated. We have chosen the cheapest and most reliable shipping company we know to send our products around the world.
Wholesale availability
We have a limited amount of materials per batch. Small companies like ourselves do not have the ability or desire to create large quantities of each design. The designs we create for our different collections are limited, but our most loved pieces will return in future collections. If a pair of earrings are out of stock, please don't hesitate in contacting us, for as long as we have sufficient materials, we can create more and have them sent off to you as soon as possible.
How do you make your jewelry?
All of our earrings are handmade. Some require more effort and skill to link the pieces together, and we try to make sure there are no loose wires or ends pointing out that could hurt you. The natural shells have been collected by us personally. They have been disinfected and treated with mineral oil to enhance colors and shine. For now, all of our pieces are available only in brass bronze, but in the future, we will expand the colors and antiallergic of our materials in our collections. We have acquired the stones and crystals from responsible companies in Europe.
You can learn more about our process in the "about us ..." section or on our social media networks, where we frequently post images and videos.
Materials and allergies:
All of our bronze brass hooks and hoops are nickel-free. For the moment we have not implemented the use of surgical steel, but we will do in our future collections and we will be sure to notify you of this on our social media shop profiles.
Philosophy and Environment:
Our love for Nature is present throughout our designs and collections, but we know that if we wish to continue enjoying the natural world, then we must also make an effort to more choose eco-friendly and sustainable approaches in the making of our products and packaging.
For this reason, we refuse to add any plastic accessories to our designs or have plastic in our packaging. Every small effort counts.